Overview
Our Commitment to Quality
At PrintItNice, we are dedicated to providing you with top-quality custom printing solutions. As each product is uniquely personalized to your specifications, we do not offer refunds or accept returns for customized items.
Damaged Product Resolution
In the unlikely event that you receive a damaged product, we are committed to promptly resolving the issue. To initiate a replacement, please follow the guidelines outlined below:
Claiming a Damaged Product
If you receive a damaged product, please notify us within 7 days of receiving your order. To expedite the process, record a clear unboxing video that demonstrates the damage. This video helps us assess the issue accurately and ensures a swift resolution.
Requesting a Replacement
To request a replacement for a damaged item, please send an email to our support team at support@printitnice.com. In your email, provide the following details:
Order number
A description of the damage
Attach the unboxing video as evidence
Eligibility for Replacement
Only products with confirmed damages upon delivery are eligible for replacement. Claims that do not adhere to our guidelines or are submitted after the specified timeframe will be subject to rejection.
Replacement Process
Upon approval of your damaged product claim, we will initiate the replacement process promptly. Our team will work diligently to produce and ship the replacement item as soon as possible. Please note that turnaround times may vary based on product availability and production schedules.
Shipping and Handling
For approved replacement requests due to damaged products, PrintItNice will cover the shipping and handling costs.
Important Note
Please be aware that our Refund and Returns Policy exclusively pertains to damaged products. Regrettably, we cannot offer refunds or accept returns for other reasons, such as changes of mind or incorrect size/color selections, as our products are custom-made.
Get in Touch
Should you have any additional questions or require further assistance, do not hesitate to contact our customer care team at support@printitnice.com.
Thank you for choosing PrintItNice. Your satisfaction is our utmost priority, and we are committed to delivering an exceptional custom printing experience for you.
Need Help?
Contact us at support@printitnice.com for questions related to refunds and returns.